The Agentic Insurance™ Revolution

Almost five years ago, Counterpart launched with a clear vision: to redefine the relationship between insurance carriers, brokers, and small businesses in a world that had become increasingly complex. We recognized the disconnect between the vast data insurers possessed and the actionable support businesses needed. Today, we're proud to announce the evolution of that mission with our Agentic Insurance™ systems—a revolutionary approach that combines intelligent underwriting, broker services, risk mitigation, and claims management to deliver proactive, personalized support throughout the insurance journey. This integration of advanced technology with deep insurance expertise has yielded remarkable results: industry-leading customer satisfaction scores and premium growth exceeding 100% year-over-year, all while growing our team at just half that pace—proof that our commitment to democratizing insurance insights is creating unprecedented value for all stakeholders.

The Imperative for Change

The insurance landscape is undergoing a profound transformation. Economic uncertainties, shifting regulatory frameworks, and heightened customer expectations converge with unprecedented technological capabilities, creating both challenges and opportunities. In this environment, traditional approaches fall short. The ACORD 2025 Insurance Digital Maturity Study reveals a concerning reality: despite technological advancements, only 25% of leading insurers have achieved true digitalization. While 73% have adopted some form of digital strategy, many remain constrained by legacy systems and fragmented data.

This isn't merely a technical gap—it's a strategic vulnerability. Digitally mature insurers are 2.5 times more likely to report improved customer retention and profitability. For those who hesitate to embrace transformation, the consequences are tangible: elongated processes, excessive expenses, profitability concerns, and limited growth prospects.

The Agentic Insurance™ Revolution

Our response to this shifting landscape is Agentic Insurance™—an intelligent operating system that seamlessly integrates advanced technology with deep insurance expertise. This isn't incremental improvement; it's a fundamental reimagining of how insurance can work:

• Agentic Underwriting™ - Counterpart has partnered with three A-rated carriers in offering competitive pricing and terms 2-5x faster than most competitors. Agentic Underwriting™ is powered by Counterpart’s proprietary Digital Risk Score, the industry’s most advanced management and professional liability underwriting platform.
• Agentic Broker Services™ - Counterpart has launched over 20 API partnerships and programs that have empowered brokers with the tools, intelligence, and personalized support to stand out and win more business.
• Agentic Risk Mitigation™ - Counterpart’s Risk Assessment identifies unique exposures and then provides policyholders with tools and expert guidance to proactively mitigate the risks, including zeroHR for EPLI policyholders.
• Agentic Claims Management™ - Counterpart closes claims 50% faster on average than the industry with a 4.7 CSAT through its streamlined claims handling workflows, proprietary prediction models, and expense management processes.

A Culture of Continuous Innovation

Counterpart has secured nearly $60 million from leading venture capital firms since inception, investments we've channeled into building robust data infrastructure, forging strategic distribution partnerships, and deepening our domain expertise. This foundational architecture has enabled the development of our Agentic Insurance™ applications, each driving significant improvements across the insurance value chain.

Earlier this year, we launched an ambitious "AI-tization" strategy, systematically embedding AI-driven automation and decision-making across all operations. The initiative has accelerated our innovation cycle, resulting in the development of at least one new agentic application weekly. What may seem as small, incremental improvements for our stakeholders are compounding into transformative change over time.

Charting the Future Together

The future belongs to those who embrace technology and data not as adjuncts to their strategy, but as its very foundation. At Counterpart, we're not merely predicting this future—we're actively creating it through our Agentic Insurance™ systems.

We invite brokers, carriers, and businesses to join us in this transformation—to harness the power of intelligent technology and predictive analytics to create better outcomes for everyone in the insurance ecosystem. By meeting businesses where they are through technology and leveraging data to drive informed decisions, we can collectively redefine what insurance protection means in the digital age.

Counterpart remains unwavering in our commitment to be a true partner—working alongside you to deliver proactive, tailored coverage that helps businesses Do More With Less Risk®. The future of insurance is agentic, and together with our key broker and carrier partners, we're making that future a reality today.