Agentic Insurance Update: September 2025

At Counterpart, we believe modern insurance should work for you—not the other way around. That’s the promise behind Agentic Insurance™: a new operating system for underwriting, broker services, risk mitigation, and claims management that brings together intelligent automation and deep insurance expertise. This blog post details a few of the tools and technologies that Counterpart is leveraging to improve service, speed, and consistency across our platform. Check out our Agentic Insurance blog for more.

The Digital Application, Reimagined

At Counterpart, we’ve always believed technology should make insurance better, not more complicated. That’s the core of our Agentic Insurance™ philosophy: intelligent automation, built directly into the workflows brokers already use.

Over the last six months, we’ve reimagined the digital submission experience from top to bottom. The result? A faster, more accurate, and dramatically less manual way to submit and quote business through Counterpart.

We’re proud of the ease that our enhanced Counterpart Digital Application gives to our broker partners. It’s powered by six embedded AI tools that simplify submissions, reduce errors, and eliminate the usual back-and-forth.

If you haven’t tried our digital application recently, it’s time to take another look.

The Problem We Set Out to Solve

Submitting a quote shouldn’t require a maze of PDFs, manual data entry, or follow-ups to clarify basic information. But for most brokers, that’s still the norm.

Applications come in dozens of formats. Industry and professional service descriptions vary widely. Financial statements are inconsistent. And critical details like claims history or quote preferences are often buried in email chains.

The result? Delays, errors, and unnecessary friction.

These aren’t just annoying workflow issues, they’re bottlenecks to better quoting and symptoms of a system that hasn’t evolved with the needs of modern brokers.

So we built something better.

A Seamless Submission Experience, Powered by AI

We’ve launched six purpose-built tools that work together to streamline every step of the digital submission process. Each one is embedded into the Counterpart Digital Application, with no extra portals or downloads required.

Here’s what’s working behind the scenes, starting from your very first feature update:

1. Industry Assistant

Accurately classifies a company’s industry based on its name, website, and address. This improves underwriting by aligning submissions with the correct NAICS code from the start.

2. Professional Service Assistant

Recommends the most accurate professional service for professional liability submissions. It uses real-time data to ensure eligibility and quoting are based on the right service.

3. Financial Statement Extractor

Parses uploaded financial statements, including balance sheets and income statements, and maps the data directly to application fields. This saves time and reduces errors.

4. Application Extractor

Reads any management or professional liability application PDF, regardless of format or carrier, and converts it into a structured, pre-filled submission in seconds.

5. Loss Run Extractor

Extracts claims data from any loss run and filters it by relevance to the coverage being applied for. This ensures cleaner, more focused underwriting inputs.

6. Submission Email Extractor

Identifies key quoting terms like limits, retentions, and premiums from email text or the Broker Notes section. This helps deliver quotes that match broker intent, even from unstructured inputs.

Why These AI Tools Matter

With all six tools working together, the Counterpart Digital Application now delivers a dramatically faster and more accurate quoting experience. Key benefits include:

• Submissions take minutes, not hours
• Reduced need for follow-ups and corrections
• Cleaner, more complete data powering every quote

Where You’ll See It

All of these tools are now fully integrated into:

• The Counterpart Digital Application (available for all broker partners)
• API Submissions (for structured, intelligent intake)
• Email Submissions (our team uses the same tools internally to power quote turnaround)

What’s Next

These enhancements are just one step in our broader Agentic Underwriting™ vision: building a more responsive, data-driven future for commercial insurance. Each tool we launch is designed to reduce friction and unlock better outcomes for brokers, underwriters, and insureds alike.

If you’ve been waiting for the right moment to try our digital application — this is it. Upload a PDF. Paste in your financials. Add your broker notes. And let the new Counterpart experience do the rest.

Agentic Insurance™ is here, and it’s built to work the way you do.

Start your next application today.